We understand the importance for our customers to know who we are and what we stand for. We would like to share with you our history and what our main objectives are regarding canine health and nutrition. The internet can be a great place to locate information and products but most typically lacks the personal touch many of us long for. Our “conventional business” structure has certainly helped pave the way to our great success.

 

14 Years Serving the Online Canine Community - We not only sell it, we use it! First and foremost; we are ‘Dog Enthusiasts’– training, showing, puppy raising and breeding dogs for 30 years. Our passion for the dog sports is what led us into our commitment to search for the absolute finest quality ingredients in health supplements and general canine nutrition. We are confident that our products have met our very high standards and are here to share those results you and your canine companion/athlete. We are always happy to answer any of your questions in order to help you achieve optimal results!

 

We Offer the Best Products and Best Prices - Our canine health and nutrition products are personally handpicked before we ever consider introducing them to our customers. We too use these products for our own dogs and are thrilled with the results. These products are formulated by leading animal and human sports nutrition pioneers. We offer the best prices, free shipping specials and combo packs on our best sellers to save you even more.

 

Excellence in Customer Service – We Care About You and Your Pet!  K9power® is an owner operated business and an Accredited Business with the Better Business Bureau with an A+ rating. We pride ourselves in our personal one-on-one customer service. Canine nutrition is not like purchasing a collar or leash. We must be sure that the information you are receiving and your questions are answered completely and correctly. This is why we insist on answering your questions personally.

 

100% Customer Satisfaction!! - We believe that if we stand behind our products, provide excellent customer service with fast processing and shipping, you will continue to patronize us, and hopefully tell other dog friends about us! All products sold on the K9Power.com website are customer satisfaction guaranteed. We recognize the important needs of our customers to have the highest quality products which are fully guaranteed and are returnable should the product not fit your needs. We value and appreciate your business and will do everything possible to make any return a smooth, easy transaction.

 

Safe, Secure Online Ordering – We pride ourselves on utilizing the most technically up-to-date methods in online security. We utilize an ecommerce shopping cart from 3dCart which is scanned daily by McAfee Secure for Payment Card Industry Data Security (PCI) compliance.

 

In addition we have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy. K9power.com is registered with the Authorize.Net Verified Merchant Seal Program.

 

Huge Inventory = Fast Shipping! – We maintain a large warehouse, with a very large inventory. We are not a drop ship company; we package and ship your order personally. We have a constant flow of new inventory direct from our manufacturers. Our products turn over very quickly therefore you can rest assure that the item you purchase from us will be absolutely fresh.

 

Personal Telephone Reception – No teleprompts here!! Our friendly and helpful staff are delighted to assist you every step of the way.