We recognize the important needs of our customers to have the highest quality products which are fully guaranteed and are returnable in the case that they do not fit your needs.  We value and appreciate your business, so we will do everything in our power to make your return a smooth, easy transaction according to the policies listed below.  K9Power® will stand behind all products sold on the K9power.com website and insure customer satisfaction. If we can't guarantee products, we won't sell them. We believe that if we stand behind our products, provide excellent customer service with fast processing and shipping, you will continue to patronize us, and hopefully tell other dog friends about us!

 

Return Policy - Please check your order as soon as it arrives. Damages and shortages must be reported to K9Power® immediately so that a customer service representative can correct any problems.

 

If you are not completely satisfied with an item, simply return the unused portion in its original container within 60 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. All toys and chews are exempt from our full guarantee. Refunds on returns do not include shipping charges.

 

All returns must be accompanied by a return authorization number. Please contact us at 877.K9POWER or by email prior to shipping, for authorization and return instructions. Please include a copy of the original invoice so we can process your return quickly. A short explanation of why the product did not suit your needs is not necessary, but we would greatly appreciate it so we may better meet our valued customers' needs. We will issue a UPS pickup order if your return is the result of an incorrect shipment or a damaged or defective product. We do not accept COD returns.

 

Your return will be credited to your method of payment generally within 48-72 hours of receiving your return. Please allow two billing cycles for your return to show on your credit card statement.

 

K9Power® disclaims responsibility for the use or misuse of products and the methods of use described on the K9power.com web site. The manufacturers label should always be followed. Comments and statements regarding products on the web site are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion or professional veterinary advice which should be sought in animal health matters. Please contact a customer service representative at 877.K9POWER if you have questions or need assistance.

 

Did your order arrive damaged? All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise as examination by the carrier’s inspectors may be necessary.

 

UPS Shipments - Customers should notifiy damage occuring in UPS shipments to UPS immediately at 800-PICK-UPS and then contact K9Power® at 877.K9POWER or email us at healthydog@k9power.com

 

USPS Shipments - If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.